Storage Units at 9 Coleman Road in Easthampton, MA 01027

Great value and service

My second time renting a storage unit here. Great for college moving ins and outs. Very good rates and excellent admin - we checked in this time with Jay, who was extremely friendly, knowledgeable and helpful.

Well maintained; excellent experience

Great customer service. I had never stored previous to this. Heather explained every detail of the rental process and made this quick and painless. I would highly recommend this place.

A+++ experience

Moving can be crazy enough without the added stress of having to store items temporarily before you can move them to their permanent location. Heather and Moove-In made the process as smooth and painless as possible. From the reserving online to meeting Heather at the office, everything was very easy.

Excellent Customer Service and location

The Easthampton location is so convenient being located on the Southampton/Easthampton line. Its close enough to Westfield that it only takes 10 minutes to get there so very easy to make several trips in a day. Heather was extremely helpful during the rental process. She answered all questions politely and took all the time that I needed without any feeling of being rushed.

HEATHER IS AWESOME! THANK YOU!

This was my 2nd rental from this facility and the 1st time I have had the pleasure of meeting and working with Heather. She is friendly, outgoing and professional! I would highly recommend her for any of your storage needs!

Great, simple and smooth

The staff made this very easy, could not be happier with my experience!

Great customer service from Brandon

Brandon could not have been more helpful handling a long-distance situation with reserving a unit!! Thanks to him and Heather for getting us squared away quickly and efficiently!!

Helpful, Knowledgable, Friendly, Courteous, Attentive

I dealt with Heather while securing my unit in the Easthampton office. It was a pleasant experience. She was very approachable and friendly. She stopped what she was doing to answer any of my questions.. She made sure to treat me as if I was the most important thing at the moment for her. It was clear to me that she cares about and takes pride in her job.. As a manager myself, with 30+ direct reports, I can say based on how she presented herself, her knowledge, and her interaction with me, I would hire her for certain.

Excellent customer service. Heather was extremely helpful

Excellent customer service. Heather was extremely helpful

What an amazing facility

Awesome place

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Great customer service!

Heather was very helpful when I called to coordinate a change in my storage unit from a 10 x 10 to a 5 x 10. I took care of the contract and payment online. While the admin fee was more than I was expecting (usually it costs less to do it online), the process was quick and easy. The great customer service was appreciate!

Amazing experience

Easy, stress free process of purchasing a unit. Would recommend to anyone seeking a storage unit.

Easy, helpful, convenient

The storage unit was perfect for my needs. It was in a convenient location, the pavement was well maintained and had plenty of space. The office staff were friendly and helpful.

Easy to book, Friendly service!

I worked with the Easthampton branch and had some last minute changes, requests, and information that I needed. I spoke to Heather on the phone, and she was wonderful! Both super helpful and very friendly. She helped me navigate the system of inter-connected locations and figure out what would work best for us. Would definitely use again or recommend to friends!

Very friendly and helpful

They have been very helpful and friendly! The unit was perfectly clean and as expected.

Easy, Convenient, and Safe

Heather and Chris are fantastic! Extremely accommodating, responsive, and made it so easy to book a rental storage unit. I feel confident in booking through them, and appreciated their customer service!

👍 Great.

No stress, happy with the whole process. Mover had no problem finding unit.

Extremely Friendly

Chris and the two beautiful young ladies !!!!! who were in the office today were very professional and friendly. I have been renting from them for a few years now. And always treated fantastic.

Great service

Tanya has been amazing from the start. Even when it was a struggle for us. She was super understanding and walked us through everything in the transition. And when we needed some extra space on a weekend and we were frantic, she called and once again went through everything with us. Made it so easy and hassel free. Thank you Tanya!

Great customer service!

The facility is easy to access and the unit was clean. Tanya is amazing! Her level of customer service is off the charts.

great facility

I am happy with the security of my unit knowing there are cameras watching the units. I have been dealing with Tanya who is the most professional and friendly person who is always coming up with ideas to make the storage units and the company a good experience and even the web site updating customers of any news or payments due. Thanks Tanya! A shout out for the maintenance crew also for the good work they do. To the new owner, please please please do not go up on the rates again!!

Courteous, pleasant, honest & efficient.

The Property Manager (Steven Cote) and Office Staff are courteous, efficient, and pleasant. Mr. Cote found my storage unit locked in the unlocked position and notified me immediately. I am so grateful for his honesty and efficiency. The Office Staff are always courteous and so very pleasant. Thank you!

Could not have been easier

Tanya did a great job answering all our questions and getting us set up with a unit. It is very convenient to our new home and we think it may go beyond moving in.

Needed Storage

Tanya was very helpful getting me set up with a unit. I moved in and everything has been great!

Solved my problem

I was being charged for insurance on the contents of my storage unit although I had sent in the documentation that I had insurance of my own. Tanya found my email of two months ago, admitted that she had missed it, and proceeded to get the charge taken off my account. She gave me her direct line phone number which I am very glad to have. If you get through to Tanya, you'll be all set!

Great customer service

The first time I met Tanya at the Easthampton Office, I was convinced I was using the right place to store our belongings. Tanya and I hit it off right from the beginning as she was Prior Military and it showed in her great customer service, being very friendly, courteous and helpful, she answer all my questions. The storage unit I had was spotless and the facility was always plowed out promptly during the past winter snow storms. I recently had a problem accessing with my gate code at 7:05 am. I left a message and it was quickly answered by Tonya and an associate, they made multiple calls back to me getting me access to the gate. I don't often write a review but it would be wrong not giving credit where due...GREAT JOB TANYA !!!

Great customer service!

Great customer service! Tanya V is an asset to the organization. Very helpful and took the time to explain all costs etc! She helped reduce stress levels during the move planning!