What’s Self-Storage?

Self storage refers to space that is rented to tenants on a monthly basis. Self storage facilities provide rooms, lockers, containers and/or outdoor parking spaces in which tenants can store and access their belongings. Self storage tenants may be businesses, individuals or families, needing anywhere from a few weeks to years of storage.

What's a Drive-up Unit?

A drive-up storage unit typically has a roll-up door and its own loading area. Drive-up units are very handy because they have convenient access—just drive up to it and load your belongings in or out. These are the most common unit types in suburban and rural areas.

What’s a roll-up door versus a swing door?

Roll-up doors are like garage doors—they roll up overhead for simple access. They’re usually wider than swing doors, so it’s easier to take things in and out. They typically operate manually, but some offer an electronic opener.

Swing doors open just like a door to your home, outward and on a hinge. These are ideal for someone with a disability or with no helpers when accessing the unit. They are not as heavy, require less range of motion to operate, and are usually the same width as a standard door to your home.

What kind of documentation do I need to rent a unit?

A valid driver’s license or federal photo ID is required to rent a unit.

How long will it take to complete my transaction on move-in day?

The entire move in process takes about 15 minutes. Please keep in mind that this time is dependent on whether there are other customers waiting ahead of you. Calling ahead to schedule a time to come in is best, as the property manager can suggest the best times for you to visit. Mornings are usually the slowest period of the day, while afternoons are typically busier.

What is the minimum period of time that I can store my things?

What type of payment do you accept?

How do you keep my stuff safe?

What are temperature-controlled units?

Temperature-controlled storage units, also known as climate-controlled units, use heating and air conditioning systems to maintain temperatures between 55 and 80 degrees year round. Maintaining a controlled environment is an extra step toward preventing warping, cracking, rust, corrosion, mold, mildew and infestation that can occur in severely hot or cold weather. Using temperature-controlled storage is recommended if you are storing important documentation, computer equipment and electronics, photographs, books, wood or leather furniture, artwork, clothing or other valuable possessions. Not only does a controlled temperature shield your belongings, it also makes visiting your storage unit a much more pleasant visit regardless of the temperature outside.

Should I use a temperature-controlled unit?

Temperature-controlled storage is a great option if you are storing important items that you want an extra measure of protection. Some examples of these items are documents, antiques and heirlooms, furs, computer equipment and electronics, photographs, books, wood or leather furniture, artwork, clothing, draft supplies, tools and machines, cameras, pharmaceutical samples and medical supplies, seasonal inventory or other valuable possessions. Contact your local self storage property manager for help on what should be stored in temperature-controlled units.

Should I make a reservation?

What’s the difference between a unit, space, room, locker, etc.?

What are my responsibilities as a tenant?

Does the property manager have access to my unit?

Once a tenant places a lock on the unit door correctly, the property manager has no access to the storage unit. Only you have keys to the lock. However, you can sign a consent form to receive deliveries and for others to pick up your keys. This is normally only the case for commercial or business tenants.

What should I do if there is an emergency at the property or at my storage unit?

Call the property phone number and report it to the property manager or answering service immediately. If necessary, call the police or fire department (911 if it is of an urgent nature) and fill out a report.

How do you keep my stuff safe?

All Moove In Self Storage locations are fenced in, and have an access code gate to enter the property. Our storage properties are well-lit and have on-site property managers during normal business hours. Our property managers conduct daily walk-throughs on the property to ensure all units are locked and secured. If a unit is found to be unlocked, the property manager will lock it if able and contact the tenant immediately. Our locations also have a closed circuit camera system that records to a hard drive, should an unwelcome event occur.

Why should I buy my boxes from Moove In Self Storage?

The boxes we sell at our properties are moisture and mildew resistant with reinforced corners and have been crush/burst tested, which offers extra strength and stability. Our boxes are manufactured with extra thick cardboard that can handle up to 32 lbs per square inch of pressure to last through extended periods of time in storage. They have a handy room checklist printed on the exterior so all you have to do is check off the correct room rather than write it on the box, as well as a place to write down the contents of the box.

What about mold?

We recommend storing your items in the boxes we sell at our storage properties, as they are designed and specially treated to resist moisture and mold. If you will be using storage during the summer months when weather is hottest, we recommend choosing a temperature-controlled unit to help cut down on mold growth.

You can also use a product called Damp-Rid®, which helps remove moisture from the air.

It is important that you do not bring wet items to your unit for storage.

If you are proactive and check on your unit, there is little to worry about.

Is the Storage Wars show for real?

The short answer is yes. Every state has different but similar guidelines on how the auction process works. Terms of buying an auction unit “where is, as is” from the show is basically how it works in most states. Just like portrayed in the show, units are opened for viewing purposes only and no one is permitted to touch any items or enter the storage unit. The bidding process is also very similar, and cash is the only allowed form of payment. While sometimes an amazing or unrealistic find can occur in an auctioned unit, it is very unlikely. Plus, there is normally much less fanfare than depicted by the “characters” on the television show.

What do I do when I am done with the unit?

Give verbal or written notice to the property manager at least 7–10 days prior to the day you are vacating. We need 30 days written notice if your account is set up for autopay. Make sure to empty all of your contents, sweep out and clean the storage unit and remove your lock. Notify the property manager that the unit is ready for an inspection so your account can be closed. We also ask that you fill out a quick testimonial and survey with the property manager. If you give notice and then decide that you are going to continue renting and not vacate, simply notify the property manager.